Application Support Specialist – L1/L2 – Melbourne Victoria

Are you passionate about healthcare and technology? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you! We’re seeking a talented L1/L2 Application Support Specialist to join our team and provide top-notch support for our healthcare solutions. As an integral member of our support team, you’ll have the opportunity to work closely with customers, troubleshoot issues, and ensure the smooth operation of our applications.

Responsibilities:

• Provide first and second-level support for healthcare applications, resolving incidents and fulfilling service requests in a timely manner.
• Serve as the primary point of contact for customer inquiries and technical issues, escalating to higher levels of support when necessary.
• Perform troubleshooting and root cause analysis to identify and resolve issues related to application functionality, performance, and integration.
• Coordinate with internal teams, including development and QA, to investigate and resolve complex technical issues.
• Document support activities, including incident details, resolutions, and workarounds, in our ticketing system.
• Participate in on-call rotation to provide after-hours support as needed.
• Contribute to knowledge base articles and documentation to facilitate self-service support for customers.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 3 years of experience in application support, preferably in a healthcare or healthcare IT environment.
• Experience supporting healthcare applications is highly desirable.
• Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues efficiently.
• Excellent communication and customer service skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Familiarity with ITIL best practices for incident, problem, and change management is a plus.

Benefits:

• Competitive salary
• Comprehensive benefits package, including health insurance and retirement plans
• Opportunities for professional development and advancement